If you feel that the result of your pre-flight or in-flight creative is incorrect, or needs to be amended for any reason, you can report an error directly through your dashboard.
To report an error, please follow the steps below:
- Go to the Creatives tab and find the creative asset that you believe has been incorrectly scored. Click on the creative.
- You can use the filters at the top of the page to filter by brand, market, channel, Creative Quality Tier, and more. You can also filter by the CreativeX ID.
- Click on the Flag icon located under the creative, next to the "Creative Details" header.
- Select the rule you disagree with & provide a short explanation
- Click the red "Report Error" button in the top right.
- Someone on our team will manually re-review the creative and you'll receive an email with the results of your re-evaluation request in 24 hours or less during business days.