A user's details are incorrect, or I want to change their permission level. How can I do this?

If your own, or one of your user's details are incorrect then an Admin can amend these for you. If you are not an Admin, please contact support@creativex.com

To amend a user’s personal details, you'll need to go to the Users page of the dashboard. To get there from any page, click Company in the side menu and then select Users.

Search for the user, and then click their name where you can then edit the following fields:

• Email
• First Name
• Last Name
• Partner (Your Organisation, an associated Media Agency or another Partner)
• Job Function
• Role
• Market Association (This is where they reside, not a restriction on data)

To adjust a user's permission level and for more information please see the following FAQs:

What are the different user access and permission levels?

Can I limit a user's view to data from specific channels and platforms?