Connecting your Amazon DSP account to CreativeX allows your team to analyze display and video creative, track performance, and understand how campaigns perform across your DSP activity.
Once connected, CreativeX securely pulls in your campaign and creative data so you can evaluate quality and performance in one place.
Before you begin
Before you start, confirm that your access and account setup meet the required conditions.
You must have Entity Admin access in Amazon DSP
Each entity must be connected separately, one at a time
Without the correct permissions, Amazon will block the connection process.
Follow these steps to link your account:
Step 1: Log in to CreativeX
Access your CreativeX dashboard using your credentials
Step 2: Open Connections
From the side menu, expand Connections and select Link New Account
Step 3: Select Amazon Ads
Choose the Amazon Ads option
If you do not see this option, your organization may not have Amazon Ads enabled
Step 4: Log in to Amazon
Enter your Amazon credentials when prompted
CreativeX will request permission to access your account data
Step 5: Select your entity
Use the Entity Name and ID to identify the correct entity
Step 6: Select advertiser accounts
Choose the advertiser accounts you want to connect
Select all relevant accounts to ensure full data coverage
Step 7: Map your accounts
Assign the correct:
Brand
Partner
If the account includes multiple brands, select the Multi-brand option
Step 8: Confirm the connection
Review your selections and complete the setup
Once complete, CreativeX will begin collecting data from your Amazon DSP accounts.
Important notes
You must connect each entity individually
Markets are assigned automatically and will not appear during setup
CreativeX receives read-only access to creatives and campaign data
CreativeX cannot modify or change any information in your Amazon account
What to expect after connection
After a successful connection:
CreativeX begins data collection from Amazon DSP
Your reports start to reflect campaign activity
Your accounts appear in the Ad Accounts overview
It may take a short period for data to fully appear depending on platform processing times.
Troubleshooting
I do not see Amazon Ads as an option in CreativeX
Your organization may not have Amazon Ads enabled. Contact your internal admin or support team.
I cannot log in during setup
Confirm that you have Entity Admin access in Amazon DSP and that you are using the correct credentials.
I cannot find the correct entity
Check the Entity Name and ID carefully. If you manage multiple entities, make sure you select the correct one.
I connected the account but data is missing
Confirm that you selected all relevant advertiser accounts. Unselected accounts will not send data to CreativeX.
I am unsure how to map Brand or Partner
Check with your internal team. If options are missing, contact support to add them.
The connection fails or does not complete
Repeat the process and confirm that all permission prompts were accepted. Missing approvals can block the connection.
Please contact support@creativex.com if you have more questions