You connect your DV360 account, everything looks complete, and then display creatives do not appear in your dashboard. This usually happens when Display Ads access was not included during the original setup.
This guide explains how to enable Display Ads for DV360 accounts that are already connected to CreativeX.
When you need to complete this step
You will need to enable Display Ads if:
- Your DV360 account is already connected via OAuth
- You previously chose not to grant Display Ads permissions
- Display creatives do not appear in your CreativeX dashboard
If you do not see the Display Ads option in CreativeX, your organization may not have enabled this feature yet. In that case, check internally or contact support for confirmation. (support.creativex.com)
Before you begin
Before you start, confirm that:
- You can access your DV360 account
- You have permission to add users to advertisers
- You can grant Read-Only access
If you do not have the required permissions, ask someone with admin access to complete these steps.
Follow these steps to activate Display Ads for your DV360 connection.
Step 1: Start in CreativeX
- Log in to CreativeX
- Navigate to Connections
- Select Link New Account
-
Locate the Enable DV360 Display Ads card under Supporting Connections
- Select it and click Continue
CreativeX will guide you through the setup and show a list of advertiser accounts that require access.
The IDs of the accounts that need to be connected will be highlighted in the red boxes in the provided screenshot.
Step 2: Grant access in DV360
Next, switch to DV360 and grant CreativeX access to the required advertiser accounts.
- Log in to DV360
- Open User Management
- Add a new user with the following details:
- Assign access to each advertiser listed in CreativeX
- Set the permission level to Read Only
Make sure you select all required advertiser IDs. CreativeX highlights these IDs during setup so you can match them correctly.
Step 3: Return to CreativeX and confirm
After you grant access:
- Return to CreativeX
- Confirm the setup
- Check that the advertiser accounts no longer appear in the pending list
The CreativeX team will complete the connection on their side and confirm once everything is ready.
What to expect after setup
After you complete these steps:
- CreativeX begins to collect Display Ads data
- Display creatives start to appear in your dashboard
- Full reporting becomes available
It may take up to 1–2 weeks for display content to appear, depending on processing time.
Troubleshooting
I do not see the “Enable DV360 Display Ads” option
Your organization may not have enabled this feature. Check internally or contact support.
I added access but accounts still appear as pending
Make sure you granted access to all advertiser IDs shown in CreativeX and used the correct email address.
I cannot add the CreativeX user in DV360
You may not have the required permissions. Ask an admin user to complete this step.
I granted access but no data appears
Allow time for processing. Display data can take up to 1–2 weeks to appear.
I am not sure which advertiser accounts to select
Refer to the list shown in CreativeX. Only those accounts require access.
Please contact support@creativex.com if you have more questions