You try to connect your YouTube or Google Ads account, but something blocks the process. The account does not appear, or the connection fails without a clear explanation. In most cases, the issue comes down to permissions.
This guide shows how to confirm that you have the correct access so CreativeX can connect to your account and collect data successfully.
Before you check
Before you review permissions, confirm that:
Your ad accounts sit under a single Manager Account (MCC)
You can log in to the correct Google account
You have access to the account that owns the ad accounts you want to connect
This setup ensures CreativeX can access all accounts through one structure.
How to check your permissions
Follow these steps to confirm your access level:
Step 1: Log in to your Manager Account (MCC)
Go to Google Ads and sign in to your Google Ads Manager Accounts page
Step 2: Open access settings
Navigate to Tools & Settings
Under the Setup section, select Access and security
Step 3: Review users and roles
You will see a list of users along with their assigned roles
Step 4: Confirm your role
Find your name and check your permission level
If you see Admin, you have the correct access
If you see a lower level, you will need an Admin to update your permissions
Confirm CreativeX access
In the same Access and security section:
Check that CreativeX has been granted Read-Only access
This allows CreativeX to collect data without making changes to your account
This step is required for a successful connection.
Troubleshooting
I cannot see the account I need
Check that you logged into the correct Manager Account and confirm that the account sits under that MCC.
My role is not Admin
Ask an Admin user to update your permissions. Without Admin access, the connection will fail.
CreativeX does not appear in the user list
Add CreativeX with Read-Only access in the Access and security section.
I have Admin access but the connection still fails
Confirm that all accounts sit under one MCC and that the correct Google account is in use.
I see multiple Manager Accounts
Select the one that owns the ad account you want to connect. Access can differ across accounts.
Please contact support@creativex.com if you have more questions