Connect a TikTok Ads Account to CreativeX

Connecting your TikTok Ads account to CreativeX allows your team to track in-flight creative, measure quality, and understand how campaigns perform across markets and formats.

Once connected, CreativeX pulls in your TikTok campaign and creative data so you can analyze performance and improve results with confidence.

Before you begin

Before you start, confirm that you have the correct access and setup. Most connection issues begin here.

• You must have Admin access to a TikTok Agency Business Center

• You must have permission to access the ad accounts, brands, and markets you plan to connect

• Your ad accounts must be owned by your Business Center, not as user-owned accounts or shared with you from another Business Centre

Without these conditions, TikTok will not allow the connection.

Connect your TikTok Ads account

Follow these steps to link your account:

Step 1: Log in to CreativeX

Access your CreativeX dashboard using your credentials

Step 2: Open Connections

From the side menu, expand Connections and select Link New Account

Step 3: Select TikTok Ads

Choose the TikTok Ads option

Step 4: Log in to TikTok

Enter your TikTok for Business credentials

If you are already signed in, TikTok will take you directly to the permissions screen

Step 5: Grant access to Business Centers

Select the TikTok Agency Business Center(s) you want to connect

• You must have admin access to grant partner permissions

• CreativeX will only access the Business Centers you approve

Step 6: Select ad accounts

Choose the ad accounts you want to connect

• Assign Analyst access to CreativeX

• Select all relevant accounts to ensure full data coverage

Step 7: Map your accounts

Assign the correct:

• Brand

• Market

• Partner

The Partner refers to the agency or organization that manages the account

If any option is missing, contact support so it can be added

Step 8: Review and confirm

Click Continue to review your setup

If everything looks correct, click Confirm to complete the connection

Once complete, CreativeX will begin collecting data from your TikTok account.

What to expect after connection

After a successful connection:

• CreativeX begins data collection from TikTok

• Your reports start to reflect campaign activity

• Your connected accounts appear in the Ad Accounts view

It may take a short period for all data to appear depending on platform processing times.

Troubleshooting

I do not see my ad account during setup
The account may belong to a different Business Center or partner. Confirm ownership and access in TikTok.

I cannot connect the account
Check that you have Admin access to the TikTok Agency Business Center. Without it, TikTok will block the connection.

My account is user-owned and not available
CreativeX only supports accounts linked to a Business Center. You must transfer the account into a Business Center before connecting.

I am unsure which Business Center to select
Confirm the correct Business Center used when the account was originally set up. Selecting the wrong one can lead to missing data.

The connection completes but data is missing
Make sure you selected all relevant ad accounts and Business Centers during setup.

I do not see Brand, Market, or Partner options
Contact support to have these fields configured before completing the connection.

Please contact support@creativex.com if you have more questions