When you maintain global campaign visibility, you must prevent data loss from broken platform integrations. The system provides automated alerts so your team can restore lapsed ad accounts immediately. Let's explore how to configure these alerts and ensure the correct stakeholders receive them.
Step 1: Understand Default Assignments
If you execute the initial platform connection, the system automatically assigns you to the alert list. You will receive an email the moment the connection drops.
Step 2: Access the Configuration Menu
To receive alerts for accounts you did not establish, navigate to the Settings section on the side menu. Click "My Profile" and select the "General" tab. Note that your user permissions dictate which accounts you can monitor.
Step 3: Define the Alert Scope
At the top of the profile page, select one of three specific parameters to control your alert volume:
| Alert Option | Definition |
|---|---|
| Accounts I’ve Linked | Receive alerts strictly for your personal ad account connections. |
| All Accounts | Receive alerts for every single ad account within your entire organizational network. |
| Filtered Accounts | Select exact combinations of brands, markets, partners, and channels to monitor specific segments. |
Troubleshooting
Did you encounter a roadblock with your alert configuration?
- Restricted Account Views: If you cannot select certain accounts under the Filtered Accounts option, check your specific user permissions. The system restricts your alert options to match your exact profile access.
- Unable to Restore Access: If you receive an alert but cannot restore the account, ensure you hold administrative privileges on the external third-party platform (like Meta or Google). Otherwise, locate the original connector to execute the fix.
Please contact support@creativex.com if you have more questions.