When you export high-quality creatives for a campaign, you need to know the exact technical boundaries of the evaluation platform. While some systems restrict your media by file size, the Pre-Flight tool operates differently to accommodate your best assets. Let's review the technical constraints and how to successfully submit massive files.
Step 1: Understand File Size Limits
Unlike other platforms, the system does not impose a maximum file size limit for image, video, or GIF content. You can submit your highest resolution assets for evaluation without compression.
Step 2: Note Video Duration Limits
While file size remains unrestricted, video length does not. Platform partners recommend concise video content for optimal performance. To enforce this best practice, the system automatically rejects any video that exceeds three minutes in total duration.
Step 3: Resolve Network Delays
If a large file fails to upload, the root cause usually relates to internet connectivity rather than system constraints. A slow connection will cause massive file transfers to time out. To resolve this, switch to a faster network or export a lower resolution version of your asset to reduce the required bandwidth.
Step 4: Request Manual Assistance
If network adjustments fail to resolve the issue, our team can process the files for you. Email support@creativex.com with your file attached and provide these exact details for the manual submission:
- Name of your Pre-Flight Submission
- Brand
- Market
- Channel
- Placement (if applicable)
Troubleshooting
Did you encounter a roadblock with your file transfer?
- Timeout Errors: If your massive video file constantly times out, your network speed is the culprit. Try a smaller file export.
- Duration Rejections: Remember, even if the file size is small, a video over three minutes will always fail the submission process.
Please contact support@creativex.com if you have more questions.