When you prepare a massive campaign launch, you cannot afford delays. You need swift assurance that your assets meet all digital suitability standards. The Pre-Flight tool processes your creative evaluations rapidly, so you can execute your media buys on schedule. Let's review the exact timeline for these results and how to access them.
Step 1: Understand the Timeline
We guarantee that the results of any content you submit to the Pre-Flight evaluation tool will be available in 24 hours or less. This rapid turnaround applies regardless of your batch size. Whether you submit a single image or one hundred videos, the 24-hour guarantee remains identical.
Step 2: Access Your Results
Once the system finalizes the evaluation, it notifies you in two distinct ways:
| Notification Method | Description |
|---|---|
| Email Delivery | You will receive an email with a PDF scorecard attached for each evaluated creative. |
| Dashboard Updates | The specific scores will automatically populate in the Pre-Flight section of your dashboard the moment they are ready. Read our detailed guide to learn exactly how you receive your Pre-Flight results. |
Troubleshooting
Did you encounter a roadblock with your evaluation timeline?
- Absent Results: If 24 hours pass and you still lack your results, check your email spam folder first. If the PDF scorecard is truly absent, contact support for immediate assistance.
- Absent Dashboard Scores: If you received the email but cannot locate the results on the platform, ensure you navigate to the exact Pre-Flight section, rather than the general live data tabs.
Please contact support@creativex.com if you have more questions.